Client work·B2B SaaS provider
Client portal and reporting
Secure portal for a B2B client to view contracts, usage, and custom reports without going through support.
ReactNext.jsREST API
Challenge
Clients asked the same questions repeatedly; support was bottlenecked on manual reports and access requests.
What we did
A branded client portal with SSO, contract and usage dashboards, and configurable reports. Clients get read-only access to their data; support handles exceptions instead of routine requests.
Outcome
Support ticket volume dropped for reporting and access; clients can self-serve most questions. We iterated on reports based on real usage.